Technology Specialists
Based in Sydney, Australia
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We optimise your customer journey.

Improve CSAT/NPS
Decrease churn
Avoid costly mistakes
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Illustrated Rocket
Illustrated Rocket

Troubles with customer conversion or retention?
We're here to help.

We specialise in transforming confusing customer journeys into success stories.

Save time, avoid costly mistakes, and direct your focus back to driving innovation as we refine your customer experience.
Book your free intro call

Improve conversion rates by 30%

Utilising data-driven insights and personalised customer experiences.

Slash response times to 1-2 Minutes

Streamlining processes and optimising support team efficiency.

Improve engagement by 300%

Leveraging interactive content and customer engagement strategies.

Real stories,

Real success.

What our clients are saying.
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Jake uses his exceptional leadership and technical insight to prioritise customers above all. He fuels business growth and adds value through his expertise in workforce management, understanding of customer pain, technical ability to design and deliver solutions, and ability to lead a team to extraordinary outcomes.

Vach Hovsepyan

Co-Founder, COO at CurbWaste

Jake expertly untangles operational challenges, creating standout customer experiences that drive sustainable growth. He will guide your business away from common pitfalls, and towards becoming a globally recognised, customer-centric organisation.

Craig Harris

CEO at Plexus

Jake's empathetic leadership has led to record NPS levels across thousands of businesses. His genuine care enhances customer satisfaction, triggering opportunities for up/cross-sells, price increases, and referrals.

Derek Jones

CEO & Managing Director at Quant Community Investors

Services we offer

Customer experience refinement

Together, we'll refine your customer journey to keep them coming back for more.

Customer success enhancement

Let's create plans for lasting relationships and a product-focused growth strategy.

Customer support optimisation

Let's work together to examine and streamline your customer support processes.

Professional services delivery

We'll advice on effective project management and techniques to impress your customers.

Explore the full detail service offering
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FAQ's

Yes, our customer success strategies can be adapted to low or no-touch models, ensuring your business can scale effectively while maintaining strong customer relationships.

Our focus is on enhancing your customer experience and helping you establish a feedback system that continually improves your product.Our goal is to assist in making your service so captivating that customers turn into advocates, endorsing your brand and boosting its growth.

We've got a strong track record of helping SaaS and startup businesses grow effectively. We've got the know-how to handle the unique challenges they face, from welcoming new customers to encouraging product use.

We start by looking at what you're currently using, find areas that could be better, and suggest solutions that match your business goals. We'll then assist you in incorporating these solutions for increased efficiency.

Absolutely! Our customer success strategies are designed to maintain and improve customer satisfaction as your business grows, ensuring your customers remain happy and loyal.

Ready to build an unforgettable customer experience?

We're only a phone call away.
Book your free intro call